Delete your TALAS account and data
For the TALAS reviewer apps by TALAS by ZerAcademy: currently TALAS Plumbing (on Google Play as “TALAS: Master Plumber Reviewer”).
One TALAS account works across all TALAS apps. Deleting it removes your saved progress from all of them.
Option 1: in the app (fastest)
1. Open your TALAS app and make sure you are signed in.
2. Go to Settings → Delete my online data.
3. Confirm. If you signed in with Google, Google may ask you to choose your account again to confirm it is you.
Your account and saved data are deleted right away. If the app tells you it could not remove your sign-in record (this can happen with mobile-number sign-in), email us as in Option 2 and we will finish the deletion.
Option 2: by email (if you no longer have the app)
Email privacy@zeracademy.com with the subject “Delete my TALAS account”. Send it from the Google email you signed in with, or, if you signed in with your mobile number, include that number. We may reply once to confirm the request is really from you. We delete the account within 30 days and email you when it is done.
What is deleted
• Your TALAS sign-in record (the account itself).
• Your profile and study progress saved online, for every TALAS app: answers, accuracy, streak, Error Mastery, flagged questions, mock results and settings.
• The push-message IDs of your phones.
What is kept, and for how long
• Purchase records (order number, product, price, date and a scrambled account code) are kept for as long as Philippine tax law requires us to keep sales records. They are not used for anything else.
• Usage data is linked to a random app ID, not to your account, so it cannot be traced back to you; it is deleted automatically after 14 months.
• Data on your phone stays until you sign out, choose Reset app data, or uninstall the app.
Questions
Email privacy@zeracademy.com. Our Privacy Policy: https://sites.google.com/view/talas-zeracademy